Frequently Asked Questions
How can I reach a Loan Specialist/Loan Department?
To reach a Loan Specialist, call 516-671-2172 or visit your local branch.
How do I add my Debit Card to my Digital Wallet?
Please see links below for instructions. On your mobile device, go to your preferred Digital Wallet app and choose to "Add Card." From here, there will be setup screens that walk you through adding a card to your Digital Wallet.
I'm locked out of my Online Banking account.
Contact your local branch for assistance or call our customer service center at 516-671-4900.
Why is my Zelle account Suspended or on Hold?
There may be a restriction placed on your Zelle account. For Zelle inquiries, please call our customer service center at 516-671-4900.
Where can I order Checks or a Debit Card?
You can order checks by clicking here. To request a Debit Card for your checking account, please contact your local branch.
How do I see my full account number in online banking?
For security reasons, full account numbers are not listed in your online banking portal. If you need your full account number, please visit any of our branch locations or refer to your account disclosure.
Report a lost or stolen Debit Card.
Visit or call your local branch or call our customer service center at 516-671-4900. Call 1-800-472-3272 for after hours debit card support.