Frequently Asked Questions
Questions about the NEW Business Online Banking?
Jump to:
Getting Started
Business Online Banking
NEW Secure Browser
Mobile Banking (FirstMobile for Business)
Entitlements
Alerts & Subscriptions
Statements
Getting Started
What Is the Purpose of the Upgrade?
What new features can customers expect?
When will the Upgrade take place?
Will There Be Downtime?
Can I Access My Accounts During the Upgrade?
Will My Account Information and Data Be Safe?
Do I Need to Take Any Action Before the Upgrade?
Will I Need to Update My Banking App or Software?
What Changes Should I Expect in Online Banking or the App?
What Should I Do If I Encounter Issues After the Upgrade?
Will There Be Any Changes to Account Numbers or Routing Numbers?
Will Automatic/Recurring Payments or Transfers Be Affected?
Can I Get Notifications About the Upgrade Progress?
Business Online Banking
Will my Business Online Banking login process change?
Will my account information look the same?
Will Automatic/Recurring Payments or Transfers Be Affected?
I am locked out of my Business Online Banking account?
NEW Secure Browser
Is Secure Browser required to use Business Online Banking?
How do I Download Secure Browser?
What are the benefits of Secure Browser over the prior website login?
Mobile Banking (FirstMobile for Business)
How do I download the app?
Do I need an Activation Key to access my account?
Entitlements
How do I set User Entitlements?
Can I set limits on user payments?
Alerts & Subscriptions
How to do view my Company’s communications history?
How do I subscribe to an alert or communication?
Statements
Why did I receive multiple statements for February?
Will my Statements history carry over/be available for viewing?