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A new Digital Banking experience

Introducing a more sophisticated look and secure features to help you manage your money on the go and in our Branches.

* Dates and times are subject to change.

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New Features
Service Interruptions
Required Actions to Take
Frequently Asked Questions
Support
Communications Archive

We've introduced new technology to continue to give you the best banking experience possible.
We apologize for any inconvenience and thank you for your patience during this transition.

New Features

Business

NEW Business Online Banking Experience

Our NEW Business Online Banking platform offers enhanced security and user access features. Explore these benefits and more below.

Business Online Banking

Secure Browser

FirstMobile for Business App

Manage your business on the go, when and how you want.

Personal / Small Business

Branch and Online Enhancements

Paperless transactions and real-time alerts are just some of the new features. Learn more below.

Real Time Alerts

Credit Card Payments

Secure & Paperless Banking

An elevated in-branch banking experience.

Service Interruptions

Business

NOW: Login & Confirm Account Access

All users should log in to Business Online Banking to verify account access and confirm email and/or mobile contact information is current. This information will be needed for each user to sign on when the system upgrade is complete. If your information needs to be updated or you cannot log in, please contact your local Branch Representative.
Learn More

NOW: Download & Install Secure Browser

Download and Install Secure Browser on your desktop by clicking here and following installation prompts. Once prompted to enter an Activation Key, no further action is needed until February 5, 2024. (Note: Check with your Information Technology team to ensure impacted employees have download and install access on business desktops.)
Learn More

October 5, 2023

Bill Pay Suspended

Bill payments must be completed by 5:00 PM EST on October 5, 2023. Any scheduled/recurring bill payments between February 6 and October 10, 2023 will be missed and will need to be rescheduled when the system upgrade is completed on October 10, 2023.

February 2, 2024 | 9:00 PM

Wires, ACH & Cash Management Services Suspended

All Federal Reserve Wire services, ACH, Account Recon Positive Pay (ARPP) issuances and Remote Deposit Capture (RDC) deposits must be completed no later than 4:00 PM EST on Friday, February 2, 2024. Any items submitted or scheduled/recurring after that time will not be processed and may be resubmitted when the system upgrade is completed on February 5, 2024. Incoming transactions (including wires) received Friday after 4:00 PM EST will be posted with an effective date of February 5, 2024.

February 2, 2024 | 9:00 PM

Business Online Banking Services Suspended

Bank Locations and Business Online Banking will be unavailable at 4:00 PM EST on Friday, February 2, 2024, up until 9:00 AM EST on Monday, February 5, 2024. ATM withdrawals will not be impacted, deposits and balance inquiries will be unavailable. Debit Card purchases will not be impacted.

February 5, 2024 | 2:00 PM

System Upgrade Complete

All Banking services resume. If not yet completed, Business Online Banking customers can download Secure Browser, log in and follow online security prompts. Your Activation Key was emailed to your registered email from upgrade@fnbli.com. Clients must reschedule all ACH, Wires and Internal Transfers, and set up subscription alerts. Remote Deposit Capture customers must install new drivers. (Click here for RDC installation guide.) Administrators can assign employee entitlements for improved access and security controls.

Learn More

Personal / Small Business

NOW: Login & Confirm Account Access

All users should log in to Online Banking and FirstMobile to verify account access and confirm email and/or mobile contact information is current. This information will be needed for each user to sign on when the system upgrade is complete. If your information needs to be updated or you cannot log in, please contact your local Branch Representative.
Learn More

February 2, 2024

Reschedule Bill Pay Transactions. Intuit/QuickBooks® Services Suspended

Bill payments must be completed by 4:00 PM EST on February 2, 2024. Any bill payments scheduled/recurring between February 3 and February 5, 2024 will be missed and will need to be rescheduled when the system upgrade is completed on February 5, 2024. Intuit/QuickBooks® Integrations will also be unavailable starting at 4:00 PM EST.

February 2, 2024 | 9:00 PM

Online and Mobile Banking Services Suspended

Bank Locations, Online, Mobile and Telephone Banking services will be unavailable starting at 4:00 PM EST on Friday, February 2, 2023, up until 9:00 AM EST on Monday, February 5, 2024. ATM withdrawals will not be impacted; deposits and balance inquiries will be unavailable. Debit Card purchases will not be impacted.

February 5, 2024 | 2:00 PM

System Upgrade Complete

All Banking services resume. Clients can log in and follow security prompts to create new security questions and verification phone numbers (if applicable). Clients will be prompted to accept the upgraded Online Banking Agreement upon successfully logging into the new system. Clients can then set up alerts and update the FirstMobile for Personal mobile banking app.

February 5, 2024 | 2:00 PM

Secure In-Branch Banking

Interested clients can enroll in biometrics identification for quick and paperless transactions in Branch. This is an optional way to verify your identity, access account information and begin banking in our Branches.
Learn More
*Dates and times are subject to change.

Required Actions to Take

Business Customers
Step 1: Click link below to install Secure Browser on your desktop and choose the "Download Secure Browser by Device" option best for your device. Follow the installation prompts and enter your Activation Key. All users should have received their unique Activation Key via secure email from upgrade@fnbli.com. (Note: Activation keys cannot be shared with fellow users) If you are having issues locating the secure email, please contact your Relationship Banker or Branch Manager for assistance. Security prompts will follow directing you to create a PIN and finish signing in to access the new Business Online Banking platform. You will now access Business Online Banking from the secure browser application on your computer, not the website dropdown link. Look for the 1N tile/shortcut on your desktop or in your applications.
(NOTE: Engage your Information Technology team to assist with the download and install noted above.)
Download and Install Secure Browser
Guide: Adding Additional Users to Secure Browser

•
Step 2: Reschedule recurring transactions. Wire and ACH templates will carry over, however any recurring transactions attached to these templates will need to be recreated in the new system. Internal transfers also need to be recreated.
Guide: Recurring Transactions Worksheet (Keep in a secure location)
Guide: How to Choose a Default Account for Templates

•
Step 3: Remote Deposit Capture (RDC) customers will need to install new drivers to connect to the new system. Follow the guide below or contact our Digital Channels team at digitalchannels@fnbli.com with any questions, they will help guide you through the process. (NOTE: Check with your Information Technology team to ensure impacted employees have download and install access on desktop computers.)
Guide: Remote Deposit Capture Upgrade Guide
Guide: Remote Deposit Capture User Guide

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Step 4: Utilize the below guides to navigate and familiarize yourself with the new system. If you are having issues, please contact your Relationship Banker or Branch Manager.
Guide: Business Online Banking User Guide
Guide: Remote Deposit Capture User Guide
Upgrade Master GuideDownload Secure Browser
Personal / Small Business Customers
Step 1: All Online Banking and FirstMobile for Personal Banking app users should log in with their usual User ID and Password. Accept the upgraded Terms and Conditions and follow security prompts. If you are locked out of online banking at this time, call 516-723-6600.

•
Step 2: Once logged in, reschedule any recurring transactions, multi-factor identification numbers and notifications.
Worksheet: Personal/Small Business Recurring Transactions Worksheet

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Step 3: Remote Deposit Capture Clients Only: RDC users will be required to download and install new scanner drivers, as well as a Secure Browser that will be required to access the scanner platform. You can complete these downloads and prepare for the systems upgrade by following the guide below at any time up until the upgrade is complete at 9:00 AM on Monday, February 5th.
Guide: Remote Deposit Capture Upgrade Guide
Guide: Remote Deposit Capture User Guide

•
Step 4: Intuit/QuickBooks users will need to backup their QuickBooks Data File and ensure their QuickBooks application is up to date by following the guide below. These users should also review and make note of all recurring transactions as they will need to be recreated in the upgraded system. Internal transfers will also need to be recreated. The worksheet below is designed to help you make notes. (Important: Be sure to keep this sensitive account information secure.)
Guide: Personal/Small Business Intuit Quickbooks Resource Guide

•
Step 5: Intuit/QuickBooks users should then reconnect system integrations. Follow the guide below to establish the connection by searching for The First National Bank of Long Island.
Guide: Personal/Small Business Intuit Quickbooks User Guide
Upgrade Master GuidePersonal Login

Frequently Asked Questions

BusinessPersonal / Small Business

Support

Our experienced team is ready to answer any questions you may have. 
Locked out of your Online Banking account? Contact your local Branch below. 
Questions about a Loan? Our Servicing Department is available to help.

Call Your Local Branch

Online Banking Lockouts & More

M-F: 8:30AM - 4:30PM
Branch List

Phone Support

Call Hours:
Mon-Fri 8:30 AM - 4:30 PM

516-671-4900
Call Customer Service

Contact Loan Servicing

Call Hours:
8:30AM - 4:30PM

516-671-2172

Call Loan Servicing


Communications Archive

Business Online Banking Mailer

Our NEW Business Online Banking platform offers enhanced security and user access features. Explore these benefits and more within this mailing.
Read More

Personal/Small Business Online Banking Mailer

Paperless transactions and real-time alerts are just some of the new features coming soon. Learn more about these benefits and more within this mailing.
Read More

All Customer Email 2.2.24

Final Notice: Temporary Service Outage & Required Actions To Take
Read More