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Frequently Asked Questions

Questions about the updated Personal/Small Business Online Banking?
Jump to:
Getting Started
My Accounts
Online Banking
Debit Cards/Alerts
Mobile Banking (FirstMobile for Personal)
Telephone Banking
Credit Cards

Getting Started

What Is the Purpose of the Upgrade?
What new features can customers expect?
When will the Upgrade take place?
Will There Be Downtime?
Can I Access My Accounts During the Upgrade?
Will My Account Information and Data Be Safe?
Do I Need to Take Any Action Before the Upgrade?
Will I Need to Update My Banking App or Software?
What Should I Do If I Encounter Issues After the Upgrade?
Will There Be Any Changes to Account Numbers or Routing Numbers?
Will Automatic Payments or Transfers Be Affected?
Can I Get Notifications About the Upgrade Progress?

My Accounts

Will my account number(s) change?

Will there be any impact on incoming transactions that are currently set up on my accounts?

If I currently have automatic transfers set to transfer money between my 1N accounts, will this continue after the upgrade?
Will my funds availability change after the upgrade?

Online Banking

How do I login on the new system?
Locked out of your Online Banking account?
How do I see my full account number in online banking?

Debit Cards/Alerts

Will I be able to use my ATM and debit cards during the upgrade weekend?
Will my current PIN number continue to work?
Will my Debit Card controls carry over?
How do I set up Account Alerts?
Can I receive Alerts via text message?
How do I report a lost or stolen Debit Card?

Mobile Banking (FirstMobile for Personal)

How do I download the app?
How do I upgrade the app?
What do I do if I forget my username or password?
Will I need to update FaceID or fingerprint to access my mobile app?

Telephone Banking

How do I access the new Telephone Banking system?


Multiple Statements & New Month-End Statement Cycle
Will my Statements history carry over/be available for viewing?
Will my statements look different after the upgrade?


How do I connect/reconnect to Quicken and QuickBooks?

Credit Cards

How do I make Credit Card payments in Online Banking?
Will I see my credit card transaction history?