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Frequently Asked Questions

Questions about the updated Personal/Small Business Online Banking?
Jump to:
Getting Started
My Accounts
Online Banking
Debit Cards/Alerts
Mobile Banking (FirstMobile for Personal)
Telephone Banking
Statements/eStatements
Quicken/QuickBooks
Credit Cards

Getting Started

What Is the Purpose of the Upgrade?
We are upgrading our banking systems to introduce new products and features, improve processing productivity and security, and provide a more efficient banking experience for our customers.
What new features can customers expect?
•Real-Time Account Alerts – A convenient way of keeping track of your money while providing additional security for your accounts. Choose from text message and email notifications.
• Credit Card Payments – Card management is about to get easier. Make payments in Online Banking (desktop only).
• Secure & Paperless Banking – Biometrics for identification and e-sign technology will minimize contact points and safeguard information exchange. Go paperless with electronic signatures at account opening and while making daily transactions in the Branch.
When will the Upgrade take place?
Our banking upgrade is anticipated to begin Friday, February 2, 2024 with the new system going live Monday, February 5, 2024. Online banking services will be unavailable during this time. Get specific dates and times for the upgrade, as well as any scheduled maintenance periods at fnbli.com/upgrade. This will help you plan around potential downtime.
Will There Be Downtime?
During the weekend of the transition, bank locations and Business Online Banking will be unavailable starting at 4:00 PM Eastern Standard Time (EST) on Friday, February 2, 2024, through 9:00 AM EST on Monday, February 5, 2024. ATM withdrawals will not be impacted, however deposits and balance inquiries will be unavailable. Debit Card purchases will also not be impacted. Please bookmark fnbli.com/upgrade to stay up to date on upgrade communications.
Can I Access My Accounts During the Upgrade?
Accounts will not be accessible during this system upgrade starting at 4:00 PM Eastern Standard Time (EST) on Friday, February 2, 2024, up until 9:00 AM EST on Monday, February 5, 2024.
Will My Account Information and Data Be Safe?
Yes, information integrity and protection is a top priority. The new system upgrade will allow for enhanced security once completed on Monday, February 5, 2024.
Do I Need to Take Any Action Before the Upgrade?
• All Online Banking and FirstMobile for Personal Banking app users should log in to verify account access and confirm email and/or mobile contact information is current. This information will be needed for each user to sign on when the system upgrade is complete. If you cannot login, please contact your local Bank Representative.
• Update web browser(s) and/or smartphone(s)/tablet(s) to a current operating system.
Will I Need to Update My Banking App or Software?

• Upon login, users will need to follow prompts to create new security questions and set-up verification phone numbers (if applicable). Clients will be prompted to accept the upgraded Online Banking Agreement upon successfully logging into the new system

• Your FirstMobile for Personal Banking app should update automatically.

• Intuit/QuickBooks users will need to complete a data file download and reconnect system integrations when the system is back up on February 5th at 9:00AM. Follow this Quick Connect Guide to connect to the new system or contact your local Branch representative.

• Remote Deposit Capture Users will need to complete a Secure Browser Download and also update scanner drivers. Follow this guide to connect to the new system or contact your local Branch representative.

What Should I Do If I Encounter Issues After the Upgrade?

If you are locked out of your account, contact us at (516) 723-6600

For all other issues, contact your local branch during Regular Business Hours. *Please note all branches will close at 4PM on Friday, February 2, 2024 and open at 9AM on Monday, February 5, 2024.

The bank is offering extended call support hours the week following the upgrade:

February 5-9 (Monday-Friday) • 4:30 - 7:00PM

February 10 (Sat) • 9:00AM - 1:00PM

February 12 (Monday) • 4:30 - 7:00PM

Contact Loan Servicing at (516) 671-2172 for questions regarding loans.

Will There Be Any Changes to Account Numbers or Routing Numbers?

Routing numbers will not be impacted, and most account numbers will remain the same. A small number of First Class Credit account numbers will be updated. If your First Class Credit account is impacted, you would have received a separate notification. If you have not received any notification, please contact Loan Servicing at (516) 671-2172.

Will Automatic Payments or Transfers Be Affected?
Certain recurring payments and transfers will need to be rescheduled. Bill Pay, Transfer Now internal transfer services will carry over. Wires will need to be recreated.
Can I Get Notifications About the Upgrade Progress?
Yes, stay up-to-date on Upgrade notifications by visiting www.fnbli.com/upgrade.

My Accounts

Will my account number(s) change?

Routing numbers will not be impacted, and most account numbers will remain the same. A small number of First Class Credit account numbers will be updated. If your First Class Credit account is impacted, you would have received a separate notification. If you have not received any notification, please contact Loan Servicing at (516) 671-2172.

Will there be any impact on incoming transactions that are currently set up on my accounts?

No, since your account numbers will not be changing, existing ACH transactions will not be affected.
If I currently have automatic transfers set to transfer money between my 1N accounts, will this continue after the upgrade?
Yes, your existing automatic transfers between internal accounts will not be affected and continue as scheduled.
Will my funds availability change after the upgrade?
No, funds availability is not impacted by this upgrade.

Online Banking

How do I login on the new system?

Visit fnbli.com and click LOGIN as usual. Follow security prompts to create new security questions and MFA verification phone numbers (if applicable). Clients will be prompted to accept the upgraded Online Banking Agreement upon successfully logging into the new system. Please note, if you have bookmarked the prior login page, the login link has changed.

Locked out of your Online Banking account?
Call lockout support at (516) 723-6600.
The bank is offering extended call support hours the week following the upgrade:
February 5 - 9 (Monday - Friday ) • 4:30 - 7:00PM
February 10 (Sat) • 9:00AM - 1:00PM
February 12 (Monday) • 4:30 - 7:00PM
For all other issues, contact us at (516) 671-4900
How do I see my full account number in online banking?

For security reasons, full account numbers are not listed in the online banking platform. To locate full account numbers, please refer to your account disclosure or call/visit any of our branch locations.

Debit Cards/Alerts

Will I be able to use my ATM and debit cards during the upgrade weekend?
Yes, your ATM and Debit Cards will continue to work for both cash withdrawals and purchases without interruption, however balance inquiry and cash deposits will be unavailable starting at 4PM on Friday, February 2nd, and will be back up by 9AM on Monday, February 5th, 2024.
Will my current PIN number continue to work?
Yes, your current PIN number will remain the same.
Will my Debit Card controls carry over?
No, you will need to recreate your Account Alerts and Debit Card Alerts. You will have additional Alert options available to help you to stay up to date once the upgrade is completed.
How do I set up Account Alerts?
Manage and create alerts in the “Account Detail” page for the “Settings” tab in Online Banking.
Visit https://www.onlinebanktours.co... for a tutorial video about new alert features.
Can I receive Alerts via text message?
Yes, choose from text message and email notifications. Visit https://www.onlinebanktours.co... for a tutorial video about new alert features.
How do I report a lost or stolen Debit Card?
Report your card lost or stolen by calling the number on the back of your card 1-800-472-3272. You can request a new card by calling or visiting your local branch or contacting our customer service center at (516) 671-4900.

Mobile Banking (FirstMobile for Personal)

How do I download the app?
Visit the App store on your Android or Apple smartphone. Search for First National Bank LI and choose FirstMobile Personal Banking (look for the 1N logo)
How do I upgrade the app?
Your FirstMobile app will automatically upgrade.
What do I do if I forget my username or password?

You can request a username reminder by email and you can select Forgot my Password to reset your password. If you need further assistance, please call your local branch or (516) 723-6600.

Will I need to update FaceID or fingerprint to access my mobile app?
Yes. If you have FaceID/Fingerprint enabled on your mobile device, you will be prompted to set it up again upon your first login.

Telephone Banking

How do I access the new Telephone Banking system?

Customers will need to re-enroll for the Telephone Banking System by calling 888-585-2660 and when prompted for a pin, enter the last four digits of your registered social security number to enroll. The system will then prompt you to create a new security access pin.

Statements/eStatements

Multiple Statements & New Month-End Statement Cycle

Please note: All customers will receive a paper statement for February month-end in response to the upgrade. Those enrolled in eStatements will continue to receive them digitally in the future.

Moving forward, all statements and associated charges and interest payouts will convert to a month end cycle. Some customers may receive two account statements for the month of February 2024. Please refer to the later statement for month-end information. Accrued interest will be credited before and after completion of the upgrade for some customers, depending on their statement cycle.

Will my Statements history carry over/be available for viewing?
Yes, your statement history and up to six months of check images will be maintained in the new system.
Will my statements look different after the upgrade?
No, however statements will feature an upgraded logo.

Quicken/QuickBooks

How do I connect/reconnect to Quicken and QuickBooks?

Credit Cards

How do I make Credit Card payments in Online Banking?
Customers can schedule payments utilizing the internal transfers from Checking Account(s). This feature is available in desktop Online Banking only.
Will I see my credit card transaction history?
No, only balances will be visible at this time, however online banking payments can be seen in the internal transfer history.